Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by The 12 Volt Shop. St Austell Bay Business Park, Par Moor Road, St Austell Cornwall PL25 3RF to the customer and constitute the entire and only agreement between us in relation thereto.

1.2 All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

2.2 We reserve the right to change the price of commodity goods, such as copper, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

2.3 On occasion, the prices payable of goods advertised on our web site may differ from those prices offered in the then current catalogue or at one of our trade counters, and we are under no obligation to honour any web site price if there is such a difference.

2.3.5 Please note that all goods 1.5 metres and over in length (including packaging) will incur an extra delivery surcharge when added to the shopping cart.

2.4 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price. The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.

2.5 Subject to clause 2.6, we must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

2.6 If you are an account customer, payment shall be made in full at the end of the month following the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 3 per cent over bank base rate, then current base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

2.7 Gift vouchers are the equivalent of cash and should be treated as such. Vouchers are only redeemable for goods and services provided by The 12 Volt Shop at date of use. Gift Vouchers cannot be redeemed exchanged for cash. Vouchers which are altered or cancelled will not be accepted.

2.8 If you pay by cheque, please note that goods will not be despatched until funds have cleared. We use the services of cheque warranty companies. These companies will record information about your cheque and will use personal data about you (or information about your company) in order to enable them to collect a debt and may carry out a credit check where they deem it necessary. They will charge you an administrative fee for collection of a dishonoured cheque.

Delivery & Title
3.1 We will deliver the goods in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

3.2 Delivery of goods can take up to 14 full working days from date of order, we have no obligation to deliver on specific days or at specific times. No employee of the 12 Volt Shop is authorised to change these delivery conditions.

3.3 For reasons of health and safety and to avoid any property damage, large items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.

3.4 Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

3.5 Delivery will only be made to the address of the cardholder or payee. Goods will not be made to secondary addresses. Where an attempt is made to change the delivery address after an order is made, the order will automatically be cancelled.

3.6 Delivery will not be made if the address given is a PO box number or the address is a hotel or temporary residence. The only exception being to the owner of the hotel or residence.

3.7 Delivery is to the UK only. The UK is deemed as Mainland Britain, Highlands & Islands (excluding the Channel Islands) and Northern Ireland. Unless otherwise arranged.

3.8 Goods that are returned to us because the delivery company were unable to deliver the goods for whatever reasonable reason ie: no one at home, unreasonable delivery location, unable to obtain a signature, shall be refunded less delivery and 15% handling charge.

3.9 Delivery of goods during promotions, offers and sales are made using carriers of our own choice (see 3.2). This does not include overnight 24hour, 48hour or any form of special delivery or timed delivery. We retain the right to use the cheapest form of delivery available and will not be held responsible for loss or damage to goods in transit howsoever caused. Where a customer requests delivery other than those terms set out above normal carriage rates shall apply.

Availability
Realistically we have access to enough stock to meet demand, or the product would not be offered for sale. But with such a wide range of products, stock listing and supply errors can occur. Where items are dispatched directly from our suppliers, we cannot be held responsible for suppliers stock levels and availability, especially where these may vary from in house stock levels and availability. 
You are welcome to Contact Us for exact availability before ordering if you wish. You will be notified of any orders received for out of stock lines. You will be given the option to wait for stock or cancel the order. We will not send substitutes. We will advise you of lead times immediately.

Cancellation & Returns
5.1 You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you or collection from a trade counter. Such notice may be given by phone, mail, fax or e-mail or in person at a trade counter. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

5.2 On cancellation for whatever reason, you must return the goods to us at your cost. Where the goods are being returned because they are faulty or incorrect goods, we will meet the cost of return but we must (for insurance reasons) nominate the carrier.

5.3 Where goods are returned that are not faulty or damaged (see 5.2, 5.6), all costs of carriage will be deducted from any refunds made.

5.4 Note. Refunds will only be made upon the safe return of said goods, (in original packaging) on the basis that they conform to the reasons for return.

5.5 Refunds on goods lost in transit can take in excess of 30 days from notification (as stipulated by our carriers), prior to refunds being made. We reserve the right to investigate the circumstances of loss prior to any refund or recompense being paid.

5.6 Note: All goods are deemed to be of saleable quality and at a price that reflects this. Goods returned because of quality issues will be refunded less postage. Goods returned for any other reason will be less shipping and less a 15% handling charge.

Liability
If you have notified us of a problem with the goods within 7 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6.2 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

6.3 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6.4 Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.

Limited Companies - Guarantee
7.1 Those signing the Trade Credit Account Application Form on behalf of limited companies do so as guarantor and irrevocably undertake to guarantee the payment of all monies owing to us by the relevant limited company if we believe that the limited company cannot meet its obligations.

7.2 If the limited company goes into receivership, liquidation or administration the guarantor will pay to the receiver, liquidator or administrator, as the case may be, such sum as will enable him to pay all monies owed to us by the limited company.

Age Requirements for Specific Goods
Where you place an order for age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.

Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

E & O E applies to all pages. (errors and omissions excepted)